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Frequently Asked Questions - Technical Questions

Our stimulators do not require any regular servicing or calibration.

They have a two year manufacturer's warranty and should be returned to us for repair if a problem occurs.

If a stimulator becomes faulty due to damage by the user, we will charge for any repairs required.

The wireless footswitch and insoles have a one year manufacturing warranty. 

Sometimes this is because the battery is not making contact with the silver battery tags inside the stimulator. This can happen if the stimulator is dropped. If you can see that the battery tags have over bent, then send the stimulator back to Odstock Medical for repair. It might also be the battery. Make sure you use a good brand (we use Duracell's). If you are using rechargeable batteries then make sure they are charged frequently.